Privacy Policy
Last updated: 25 September 2026
Homes Made Better Pty Ltd (ABN 69 702 496 071) handles personal information when you contact us, request a quote or arrange work with us.
Information we collect
Our enquiry form asks for your name, suburb or postcode, a description of the work and at least one contact method: phone or email. Preferred timing is optional. We also receive information you provide by phone or email, including correspondence and any project photographs you send. If work proceeds, we may need your property address and details needed to arrange and document the job.
Please provide only information relevant to your enquiry. Avoid sending sensitive personal information or photographs of other people without their permission. You can phone or email us instead of using the form. Without sufficient contact or job details, we may be unable to respond or prepare a quote.
How we use and share information
Matt handles incoming enquiries. We use your information to respond, assess the work, prepare quotes, arrange services and maintain business records. Relevant job details may be shared with Jason or other people involved in carrying out your work. We may also share information with our service providers, professional advisers or authorities where needed for these purposes or required by law.
We use Wix for our website and enquiry records, and Google Workspace for email. Enquiries can therefore be held in both Wix and our business email account.
These providers may process information outside Australia. Wix identifies data centres in the United States and Ireland and is based in Israel. Google uses processing and support locations in multiple countries. Provider details are available from the Wix Trust Center and Google Workspace's provider-location list.
Website data and cookies
Wix uses cookies and similar technologies to support site operation, security and performance, and provides built-in analytics about website use. Technical and usage information may include browser and device details, pages visited and interactions with the site.
You can manage or block cookies through your browser settings, although some website features may not work as intended. More information is available in Wix's cookie guidance.
Marketing emails
We do not currently send newsletters or promotional emails. Our emails relate to enquiries and customer work. If we introduce marketing emails, we will update this policy, seek any required consent and provide a way to unsubscribe. Sending an enquiry does not itself subscribe you to a newsletter.
Storage and retention
We take reasonable steps to protect personal information and limit access to people who need it for their work. No online service can guarantee complete security.
We retain information for as long as reasonably needed to handle enquiries, deliver services, maintain business records and meet legal obligations. When information is no longer needed, we take reasonable steps to delete it or remove identifying details. Some information may need to be retained for legal or record-keeping reasons.
Questions, requests and complaints
To ask about information we hold, request access, correction or deletion, or raise a privacy concern, contact Matt at hello@homesmadebetter.com.au or call 0422 558 088.
We may need to verify your identity before acting on a request. We will consider your request or complaint and explain our response, including any reason we cannot provide access or delete particular records. We aim to respond to privacy requests and complaints within 30 days and will let you know if more time is needed.
You can also contact the Office of the Australian Information Commissioner for information about complaint options within its jurisdiction.
Updates
We will update this page when our information-handling practices change. The date above shows when it was last revised.